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Need help with something specific? Our support team is ready to assist you with any questions or issues you may have.

Frequently Asked Questions

How do I import products into Indexed PIM?

You can import products using our CSV import feature or via the REST API. Navigate to Products > Import, upload your CSV file with the required fields, and map your columns to PIM attributes. For large datasets, we recommend using the API with batch operations.

Can I integrate Indexed PIM with my existing e-commerce platform?

Yes! We offer native integrations for popular platforms like WooCommerce and Shopify. You can also use our REST API to build custom integrations with any e-commerce system or third-party platform.

How does the automatic translation feature work?

Our translation feature uses Google Translate to automatically translate product descriptions, titles, and other text fields into multiple languages. Simply select the fields you want to translate and choose your target languages. The translation happens instantly and can be edited manually afterwards.

What file formats are supported for product images?

Indexed PIM supports all common image formats including JPG, PNG, GIF, and WebP. We automatically optimize images for web delivery while maintaining quality. You can also upload SVG files for vector graphics.

How do I set up user permissions and roles?

Navigate to Settings > Users to create and manage user accounts. You can assign different roles such as Admin, Editor, or Viewer. Each role has specific permissions that control access to features like product editing, category management, and system settings.

Can I track inventory levels for my products?

Yes, our inventory management feature allows you to track stock levels, set low-stock alerts, and manage inventory across multiple warehouses or locations. You can update inventory manually or sync it automatically via API integrations.

Is there a limit to the number of products I can manage?

Product limits depend on your subscription plan. Our plans are designed to scale with your business, from small catalogs to enterprise-level inventories with millions of SKUs. Contact us to discuss your specific needs.

How secure is my product data in Indexed PIM?

We take security very seriously. All data is encrypted in transit using HTTPS/TLS and at rest using AES-256 encryption. We perform regular security audits, maintain daily backups, and comply with GDPR regulations. Your data is stored in secure data centers with 99.9% uptime guarantee.

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Have an idea for a new feature or improvement? We'd love to hear from you! Submit your feature request below.